Refund Policy
Last updated: May 19, 2026 · Questions? hello@tellnest.com
1. Subscriptions
Tellnest offers monthly and annual subscription plans. All subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
2. Refund eligibility
We offer refunds in the following circumstances: • You were charged in error (duplicate charge, incorrect amount) • You experienced a significant technical issue that prevented you from using the service, and our team was unable to resolve it • You cancelled within 7 days of your first subscription payment and have not made substantial use of paid features Refunds are not available for: • Partial periods (e.g. you cancel mid-month but want a refund for unused days) • Annual subscriptions after the 7-day window • Accounts that have made substantial use of paid features during the billing period
3. How to request a refund
To request a refund, email hello@tellnest.com with: • Your account email address • The date of the charge • The reason for your refund request We will review your request and respond. If approved, refunds are processed to your original payment method.
4. Cancellation
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you retain access to paid features until then. We do not charge cancellation fees.
5. Chargebacks
If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to reach out to us directly at hello@tellnest.com — most issues can be resolved quickly without a chargeback.
6. Changes to this policy
We may update this policy from time to time. Material changes will be communicated via email or a notice in the product. Continued use of Tellnest after changes constitutes acceptance.